This is an advanced theory and clinical training program for general dentists looking to expand their knowledge in periodontology and to provide periodontal treatment to their patients. It is designed so you can immediately implement periodontal procedures into your general practice safely and successfully. The education delivered is based on a complete review of the literature on Periodontology with…

This is an advanced theory and clinical training program for general dentists looking to expand their knowledge in periodontology and to provide periodontal treatment to their patients. It is designed so you can immediately implement periodontal procedures into your general practice safely and successfully. The education delivered is based on a complete review of the literature on Periodontology with a summation of over 500 articles and reviews. The course focuses on the latest evidence-based procedures with proven long-term outcomes. The structure of the course is a combination of didactic lectures, hands-on workshops and live surgeries of the procedures taught. The 6 modules run over one year so you are supported in your clinical practice and have mentorship as you follow your patients through their periodontal treatment journey. You will be supported with 6 bi-monthly tutorials which allow further integration of knowledge and provide support for case reviews. Module 1 - 23-24 September 2022 Periodontology 101 & Non-Surgical Management • Complete review of periodontology 101 - biology, aetiology, and pathogenesis. • Explore and develop a deep understanding for the 2017 Periodontal Disease Classification. • Evidence based management of periodontal disease including assessment, treatment, and maintenance in general practice. • Introduction to Minimally Invasive Non-Surgical Therapies (MINST). • Understanding of exact equipment setup required for your practice and instrument maintenance. Bring your Dental Auxiliary to implement immediately into your hygiene department • Workshops: Hands-on training with powered and hand instruments on periodontal models. • Live patient highlighting techniques for split mouth debridement, periodontal review, and supportive periodontal therapy. Module 2: 11-12 November 2022 Surgical Periodontal Management & Functional Crown Lengthening • Evidence based management of different periodontal bony defects and furcation. • Introduction to micro-surgical techniques and Minimally Invasive Surgical Therapies (MIST). • Functional crown lengthening procedures in general practice. • Workshops: Hands-on clinical training on periodontal models. • Live patients for surgical management of periodontal disease and functional crown lengthening. Module 3: 20-21 January 2023 Cosmetic Crown Lengthening & Regenerative Therapies in Periodontics • Cosmetic crown lengthening procedures in general practice. • Digital smile design principles for cosmetic crown lengthening and transferring digital plan to the mouth. • Prosthetic and surgical protocols for achieving the perfect white and pink balance. • Explore the modern era of periodontal regenerative therapies. • Understand the keys to regenerative surgery and protocol for success. • Gain a thorough knowledge of biomaterials for regeneration and their clinical indications for use. • Advanced microsurgical techniques including papilla preservation, minimally invasive surgical techniques, single flap approaches and entire papilla preservation flaps. • Workshops: Hands-on clinical training on animal models. • Live patients for cosmetic crown lengthening and regeneration surgery Module 4: 24-25 March 2023 Soft Tissue Plastics 1 • Develop a deep understanding for the importance of soft tissue quality in general practice. • Identify appropriate procedures for clinical problems and their indications. • Periodontal plastic surgery focusing on the classic mucogingival surgeries including frenectomy, apical repositioning flap, lateral repositioning flaps, papillary flaps, and free gingival grafts. • Workshops: Hands-on clinical soft tissue plastic training on periodontal models. • Live patient surgery for free gingival graft. Module 5: 19-20 May 2023 Soft Tissue Plastics 2 • Periodontal plastic surgeries focusing on recession coverage procedures. • Develop an understanding of surgery involving single and multiple teeth with a focus on Coronally Advanced Flap and Modified Tunnel techniques. • Exposure to different sources and techniques for connective tissue harvesting. • Combining plastics with restorative treatments. • Workshops: Hands-on clinical soft tissue plastic training on animal models. • Live patient surgery for recession coverage. Module 6: 28-29 July 2023 Peri-implant Disease Management • Develop a deeper knowledge on prevention and management of peri-implant disease. • Clinical protocols for implant maintenance in the general practice. • Hard tissue and soft tissue surgical techniques for the compromised implant. • Latest technologies for decontaminating failing implants. • Workshop: Hands-on clinical training on implant models. • Live patient non-surgical and surgical management of peri-implant disease.

One hour lunch and learn in house or online covering all Rhondium's dental products presented by either Dr. Adam Doudney or Dr. Simon McDonald, Peter McDonald, Jesse Benbow or Jane Szigetvary.

One hour lunch and learn in house or online covering all Rhondium's dental products presented by either Dr. Adam Doudney or Dr. Simon McDonald, Peter McDonald, Jesse Benbow or Jane Szigetvary.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting…

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting those calls into appointments? Best Practice Phone skills is a Live Online course that will help your Front Office Coordinator (or any other team member who answers the phone) to be better equipped to: Increase the conversion of calls into appointments. Create a better first experience between the new patient and the practice. Create confidence in the team, which will create confidence in the patient Decrease cancellations and FTAs. Increase referrals (because we know new patients are the best referrers). In this 2-part workshop you will learn skills and tools from Prime Practice in a workshop specially designed for the dental front office coordinator. The course is designed with content built from years (25 years +) of experience, working with dental practices teams from all over the world, facing the same challenges of converting calls into appointments with patients becoming loyal to the practice. Patients for life. What will be covered Create a consistent patient experience with clear protocols to support the new patient call. Decrease the number of unanswered calls. Know the 3 keys to building trust over the phone. Gather the right information . Manage the expectations of patients. Handle difficult questions. Influence patients without them feeling pressured. Transform telephone shoppers into new patients . PART 1 Protocols that support the New Patient Call Understanding the value of a New Patient Call to your practice. Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice. Treating all patients and their health as a priority. Ensuring the team supports one another at the Front Desk when responding to a New Patient Call. When and how to use “On Hold” and “Voicemail” to support the Front Desk. Handling the New Patient Call Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19. Connect with the patient. Build credibility and trust by asking the right questions and providing the right responses. PART 2 Handling the New Patient Call (continued) Driving the conversation and handling questions, including those related to COVID-19. Guiding the patient to an appointment. The Telephone Shopper Learning how to handle those callers who are “just asking” for information and prices. Effective communication tools that will help convert shoppers into making an appointment. Preparing patients for their appointments over the phone. Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience. Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call. Live online training Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on! About PrimeGo All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate. You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels. Further event information

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer…

This 4 hr Immediate Resuscitation course covers all the requirements outlined in the Practice Standards for Dentists revalidated every two years, This includes: Airway management to LMAs CPR- Adult and Child collapse. AED Defibrillation Anaphylaxis Team work and communication skills . Maternal collapse / asthma, choking , etc Courses can also be provide at your dental surgery for groups, if you prefer to have the scenarios in your own environment . Contact Andy on 027 2300663 [email protected] NZDA verifies, that based on the information provided to NZDA, this activity meets the Dental Council policy requirements for CPD. NZDA CPD verification does not imply promotion or endorsement of the contents of any course. Attendees need to use professional judgment to assess the validity and usefulness of techniques, materials or therapeutic products to their own practice.

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting…

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting those calls into appointments? Best Practice Phone skills is a Live Online course that will help your Front Office Coordinator (or any other team member who answers the phone) to be better equipped to: Increase the conversion of calls into appointments. Create a better first experience between the new patient and the practice. Create confidence in the team, which will create confidence in the patient Decrease cancellations and FTAs. Increase referrals (because we know new patients are the best referrers). In this 2-part workshop you will learn skills and tools from Prime Practice in a workshop specially designed for the dental front office coordinator. The course is designed with content built from years (25 years +) of experience, working with dental practices teams from all over the world, facing the same challenges of converting calls into appointments with patients becoming loyal to the practice. Patients for life. What will be covered Create a consistent patient experience with clear protocols to support the new patient call. Decrease the number of unanswered calls. Know the 3 keys to building trust over the phone. Gather the right information . Manage the expectations of patients. Handle difficult questions. Influence patients without them feeling pressured. Transform telephone shoppers into new patients . PART 1 Protocols that support the New Patient Call Understanding the value of a New Patient Call to your practice. Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice. Treating all patients and their health as a priority. Ensuring the team supports one another at the Front Desk when responding to a New Patient Call. When and how to use “On Hold” and “Voicemail” to support the Front Desk. Handling the New Patient Call Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19. Connect with the patient. Build credibility and trust by asking the right questions and providing the right responses. PART 2 Handling the New Patient Call (continued) Driving the conversation and handling questions, including those related to COVID-19. Guiding the patient to an appointment. The Telephone Shopper Learning how to handle those callers who are “just asking” for information and prices. Effective communication tools that will help convert shoppers into making an appointment. Preparing patients for their appointments over the phone. Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience. Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call. Live online training Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on! About PrimeGo All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate. You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels. Further event information

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every…

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every point of contact Align the team and get everyone on the same page 2. DRIVE Financial Outcomes Know the numbers to optimise profitability and practice growth Understand the story behind the numbers The top 5 KPIs you’ll want to track and why Benchmarks: how do your numbers compare to industry benchmarks? Planning and forecasting towards better business strategy 3. GROW the Patient Base Marketing to attract patients Know and understand your target patients Tips for thorough and targeted marketing communication Maximise website content, social marketing and SEO 4. ENGAGE Your Team Effective leadership is the foundation of every practice Agile Leadership for times of change and uncertainty Shifting your own Mindset and lifting your Emotional Intelligence The 3 keys to keeping team members motivated This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities. Further event information

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every…

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every point of contact Align the team and get everyone on the same page 2. DRIVE Financial Outcomes Know the numbers to optimise profitability and practice growth Understand the story behind the numbers The top 5 KPIs you’ll want to track and why Benchmarks: how do your numbers compare to industry benchmarks? Planning and forecasting towards better business strategy 3. GROW the Patient Base Marketing to attract patients Know and understand your target patients Tips for thorough and targeted marketing communication Maximise website content, social marketing and SEO 4. ENGAGE Your Team Effective leadership is the foundation of every practice Agile Leadership for times of change and uncertainty Shifting your own Mindset and lifting your Emotional Intelligence The 3 keys to keeping team members motivated This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities. Further event information

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting…

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting those calls into appointments? Best Practice Phone skills is a Live Online course that will help your Front Office Coordinator (or any other team member who answers the phone) to be better equipped to: Increase the conversion of calls into appointments. Create a better first experience between the new patient and the practice. Create confidence in the team, which will create confidence in the patient Decrease cancellations and FTAs. Increase referrals (because we know new patients are the best referrers). In this 2-part workshop you will learn skills and tools from Prime Practice in a workshop specially designed for the dental front office coordinator. The course is designed with content built from years (25 years +) of experience, working with dental practices teams from all over the world, facing the same challenges of converting calls into appointments with patients becoming loyal to the practice. Patients for life. What will be covered Create a consistent patient experience with clear protocols to support the new patient call. Decrease the number of unanswered calls. Know the 3 keys to building trust over the phone. Gather the right information . Manage the expectations of patients. Handle difficult questions. Influence patients without them feeling pressured. Transform telephone shoppers into new patients . PART 1 Protocols that support the New Patient Call Understanding the value of a New Patient Call to your practice. Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice. Treating all patients and their health as a priority. Ensuring the team supports one another at the Front Desk when responding to a New Patient Call. When and how to use “On Hold” and “Voicemail” to support the Front Desk. Handling the New Patient Call Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19. Connect with the patient. Build credibility and trust by asking the right questions and providing the right responses. PART 2 Handling the New Patient Call (continued) Driving the conversation and handling questions, including those related to COVID-19. Guiding the patient to an appointment. The Telephone Shopper Learning how to handle those callers who are “just asking” for information and prices. Effective communication tools that will help convert shoppers into making an appointment. Preparing patients for their appointments over the phone. Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience. Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call. Live online training Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on! About PrimeGo All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate. You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels. Further event information

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every…

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every point of contact Align the team and get everyone on the same page 2. DRIVE Financial Outcomes Know the numbers to optimise profitability and practice growth Understand the story behind the numbers The top 5 KPIs you’ll want to track and why Benchmarks: how do your numbers compare to industry benchmarks? Planning and forecasting towards better business strategy 3. GROW the Patient Base Marketing to attract patients Know and understand your target patients Tips for thorough and targeted marketing communication Maximise website content, social marketing and SEO 4. ENGAGE Your Team Effective leadership is the foundation of every practice Agile Leadership for times of change and uncertainty Shifting your own Mindset and lifting your Emotional Intelligence The 3 keys to keeping team members motivated This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities. Further event information

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting…

Best Practice Phone Skills Have you ever called to make an appointment, leading you to feel more confused, less informed, feeling no sense of trust and finishing the call with no appointment made? You are not alone. We have all been there. We know that practices are spending big money on marketing, and if the marketing is successful, then their next biggest concern has got to be: are we converting those calls into appointments? Best Practice Phone skills is a Live Online course that will help your Front Office Coordinator (or any other team member who answers the phone) to be better equipped to: Increase the conversion of calls into appointments. Create a better first experience between the new patient and the practice. Create confidence in the team, which will create confidence in the patient Decrease cancellations and FTAs. Increase referrals (because we know new patients are the best referrers). In this 2-part workshop you will learn skills and tools from Prime Practice in a workshop specially designed for the dental front office coordinator. The course is designed with content built from years (25 years +) of experience, working with dental practices teams from all over the world, facing the same challenges of converting calls into appointments with patients becoming loyal to the practice. Patients for life. What will be covered Create a consistent patient experience with clear protocols to support the new patient call. Decrease the number of unanswered calls. Know the 3 keys to building trust over the phone. Gather the right information . Manage the expectations of patients. Handle difficult questions. Influence patients without them feeling pressured. Transform telephone shoppers into new patients . PART 1 Protocols that support the New Patient Call Understanding the value of a New Patient Call to your practice. Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice. Treating all patients and their health as a priority. Ensuring the team supports one another at the Front Desk when responding to a New Patient Call. When and how to use “On Hold” and “Voicemail” to support the Front Desk. Handling the New Patient Call Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19. Connect with the patient. Build credibility and trust by asking the right questions and providing the right responses. PART 2 Handling the New Patient Call (continued) Driving the conversation and handling questions, including those related to COVID-19. Guiding the patient to an appointment. The Telephone Shopper Learning how to handle those callers who are “just asking” for information and prices. Effective communication tools that will help convert shoppers into making an appointment. Preparing patients for their appointments over the phone. Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience. Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call. Live online training Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on! About PrimeGo All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate. You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels. Further event information

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every…

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas: 1. BOOST Practice Production Increase production with an enhanced patient experience Increase production and practice value through a solid and consistently positive patient experience Impact patient retention Build patient confidence in the practice at every point of contact Align the team and get everyone on the same page 2. DRIVE Financial Outcomes Know the numbers to optimise profitability and practice growth Understand the story behind the numbers The top 5 KPIs you’ll want to track and why Benchmarks: how do your numbers compare to industry benchmarks? Planning and forecasting towards better business strategy 3. GROW the Patient Base Marketing to attract patients Know and understand your target patients Tips for thorough and targeted marketing communication Maximise website content, social marketing and SEO 4. ENGAGE Your Team Effective leadership is the foundation of every practice Agile Leadership for times of change and uncertainty Shifting your own Mindset and lifting your Emotional Intelligence The 3 keys to keeping team members motivated This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities. Further event information