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Getting Aligned

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Getting Aligned guides practice owners and dental teams to build an exceptional patient-centred practice. This workshop explores each stage of the patient journey, highlighting areas to improve service, scheduling, and on-time performance. Learn five tips for a consistent experience, align your mission and values, deliver services with transparency, create easy training checklists, and give and receive feedback effectively to foster a culture of excellence in your practice.

Learning outcomes

Getting Aligned guides practice owners and dental teams to build an exceptional patient-centred practice. This workshop explores each stage of the patient journey, highlighting areas to improve service, scheduling, and on-time performance. Learn five tips for a consistent experience, align your mission and values, deliver services with transparency, create easy training checklists, and give and receive feedback effectively to foster a culture of excellence in your practice.

Further information 
Speakers

Maya Carson Senior Coach, Consultant and Trainer

Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving.

Maya Carson 

Daleen Kupsch Coach, Consultant and Trainer

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about.

Daleen Kupsch 

Louise Howlett Coach, Consultant and Trainer

Louise started her career as a Dental Assistant in 2000 and over the next twenty-one year’s held roles as Front Office Coordinator, Front Office Manager and Practice Administrator in Brisbane and London. Over this period, she worked at several practices that utilised Prime Practices services and was impressed by the positive change that occurred for both patients and teams. In 2021, Louise combined her knowledge of Dentistry and the Prime Practice systems with her passion for helping and empowering individuals and joined the team as our Practice Manager (PM) Community Manager.

Louise Howlett 

Getting Aligned


Speakers:

Maya Carson Senior Coach, Consultant and Trainer

Daleen Kupsch Coach, Consultant and Trainer

Louise Howlett Coach, Consultant and Trainer

Friday 18th Jul 2025
8:30am - 4:30pm
Venue: Tawa Dental Care
196 Main Road
Tawa
Region: Wellington
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Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA