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Strategies to Improve the Patient Experience Module 1 – Patient Focussed Culture (2 hours) Exploring the purpose of a Patient Focussed Vision and Culture Understanding patient behaviours Shaping the practice systems and protocols through the eyes of the patient Monitor and measure the impact of a Patient Focussed strategy Module 2 – The Patient Journey (2 hours) Identification of patient touch points that will optimise the patient journey “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience Module 3 – Creating Patients for Life (2 hours) Five Phases for building loyal long-term loyal patient relationships Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

Learning outcomes

Strategies to Improve the Patient Experience Module 1 – Patient Focussed Culture (2 hours) Exploring the purpose of a Patient Focussed Vision and Culture Understanding patient behaviours Shaping the practice systems and protocols through the eyes of the patient Monitor and measure the impact of a Patient Focussed strategy Module 2 – The Patient Journey (2 hours) Identification of patient touch points that will optimise the patient journey “Walk of the Patient' – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience Module 3 – Creating Patients for Life (2 hours) Five Phases for building loyal long-term loyal patient relationships Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

Further information 
Speaker

Maya Carson

Maya Carson: Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving. She is firm believer that workplace performance is enhanced by developing leadership and management competencies, and enjoys facilitating clients’ insights around interpersonal communication and emotional intelligence.

Maya Carson 

Strategies to Improve the Patient Experience

Maya Carson
Thursday 15th Aug 2024 - Thursday 29th Aug 2024
11:00am - 1:00pm
Venue:
Prime Practice Online
Level 11, 151 Castlereagh Street
Region: Sydney Nsw, Australia
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Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA