Skip to content
 

Searching for

 

Searching for

Pre-emptying and Handling Cancellations

Cart 
  1. Home
  2. Courses & events
  3. Pre-emptying and Handling Cancellations

Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality. Cancellations and late arrivals disrupt operations and incur costs. In this session, we explore: - Proactive approaches to anticipate, minimise, and address cancellations and 'Fail-to-Attends' (FTAs) using impactful communication tools. - Effective management of cancellations through clear policies and protocols. - Strategies to transform late patients into punctual attendees. Join us to learn how to optimise your practice's efficiency by minimising disruptions caused by cancellations and late arrivals.

Learning outcomes

Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality. Cancellations and late arrivals disrupt operations and incur costs. In this session, we explore: - Proactive approaches to anticipate, minimise, and address cancellations and 'Fail-to-Attends' (FTAs) using impactful communication tools. - Effective management of cancellations through clear policies and protocols. - Strategies to transform late patients into punctual attendees. Join us to learn how to optimise your practice's efficiency by minimising disruptions caused by cancellations and late arrivals.

Speakers

Daleen Kupsch

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about. She knows that it truly takes a team to create a successful dental practice and is dedicated to supporting dentists and their teams towards transformational change for a deeper level of leadership, team cohesiveness and sustainable results. Daleen is thrilled to be a part of Prime Practice so she can continue to live in her purpose of creating happy and empowered dental teams who are consistently elevating the face of dentistry and the overall health of their patients.

Louise Howlett

Louise started her career as a Dental Assistant in 2000 and over the next twenty-one year’s held roles as Front Office Coordinator, Front Office Manager and Practice Administrator in Brisbane and London. Over this period, she worked at several practices that utilised Prime Practices services and was impressed by the positive change that occurred for both patients and teams. In 2021, Louise combined her knowledge of Dentistry and the Prime Practice systems with her passion for helping and empowering individuals and joined the team as our Practice Manager (PM) Community Manager. Through the PM Programs, Louise facilitates a community for PM’s to connect, as well as provides support and resources designed exclusively to help Practice Managers lead their practices to success. Louise also provides practices with onsite and virtual consulting and coaching services, assisting teams to provide their patients with the highest quality of service and care.

Pre-emptying and Handling Cancellations


Speakers:

Daleen Kupsch

Louise Howlett

Wednesday 22nd May 2024
6:00pm - 8:00pm
Venue: Prime Practice Live Online
11/151 Castlereagh St
Sydney 2000
Region: Overseas
Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA