Daleen Kupsch Speaker
To be confirmed at later stage
Enhance patient satisfaction and practice efficiency through superior front office management This comprehensive course is designed to empower dental front office professionals with the skills and knowledge necessary to optimise practice operations and elevate patient experiences. Participants will delve into best practice phone techniques, effective appointment scheduling, emergency handling, strategies to boost recall compliance, and methods to anticipate and reduce cancellations.
Develop and implement effective phone communication strategies to create positive first impressions and foster patient trust. Master appointment book control to optimise scheduling efficiency, balance of workflow and the ideal day. Identify and apply protocols for managing dental emergencies, ensuring prompt and appropriate patient care. Implement systems to enhance recall compliance, promoting regular patient attendance and the reason to return. Recognise early signs of potential cancellations and employ pre-emptive measures to minimise their occurrence and their impact.