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Empower your Front Office Team to effectively handle emergency situations while prioritising patient care. Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team. The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.''In this course, we unveil a four-step process for accommodating patients seeking immediate attention, ensuring their dental needs are addressed promptly. Arm your Front Office Team with key communication tools, checklists, and resources to navigate emergency situations successfully. Topics Covered: - Understanding the objectives of emergency appointments - Taking control of emergency situations - Implementing a four-step process Enroll in Handling Emergencies and discover how to effectively handle emergency appointments.

Learning outcomes

Empower your Front Office Team to effectively handle emergency situations while prioritising patient care. Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team. The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.''In this course, we unveil a four-step process for accommodating patients seeking immediate attention, ensuring their dental needs are addressed promptly. Arm your Front Office Team with key communication tools, checklists, and resources to navigate emergency situations successfully. Topics Covered: - Understanding the objectives of emergency appointments - Taking control of emergency situations - Implementing a four-step process Enroll in Handling Emergencies and discover how to effectively handle emergency appointments.

Speakers

Daleen Kupsch

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about. She knows that it truly takes a team to create a successful dental practice and is dedicated to supporting dentists and their teams towards transformational change for a deeper level of leadership, team cohesiveness and sustainable results. Daleen is thrilled to be a part of Prime Practice so she can continue to live in her purpose of creating happy and empowered dental teams who are consistently elevating the face of dentistry and the overall health of their patients.

Louise Howlett

Louise started her career as a Dental Assistant in 2000 and over the next twenty-one year’s held roles as Front Office Coordinator, Front Office Manager and Practice Administrator in Brisbane and London. Over this period, she worked at several practices that utilised Prime Practices services and was impressed by the positive change that occurred for both patients and teams. In 2021, Louise combined her knowledge of Dentistry and the Prime Practice systems with her passion for helping and empowering individuals and joined the team as our Practice Manager (PM) Community Manager. Through the PM Programs, Louise facilitates a community for PM’s to connect, as well as provides support and resources designed exclusively to help Practice Managers lead their practices to success. Louise also provides practices with onsite and virtual consulting and coaching services, assisting teams to provide their patients with the highest quality of service and care.

Handling Emergencies

Daleen Kupsch
Louise Howlett
Thursday 7th Nov 2024
11:30am - 1:00pm
Venue: Prime Practice Live Online
11/151 Castlereagh St
Sydney 2000
Region: Overseas
Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA

Other events in this course

Handling Emergencies

Louise Howlett and Daleen Kupsch
Thursday 18th Jul 2024
Region: Sydney Nsw, Australia
View details