Effective Leadership Communication

Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool Creating clarity for your team by giving feedback Discuss cases of tough conversations at work Develop your own skills in both giving and receiving feedback How to create a culture of feedback in the workplace Module 2 – Communication tools for dealing with a tough conversation (2 hours) Understand the must-have tools for effective communication Listening techniques Questioning techniques Practice the skills of assertive communication Learn more about how to stick to facts rather than emotions Understand the power of not acting on assumptions Module 3 – 5 Steps to handling tough conversations (2 hours) Put together the tools form the first two modules in order to: Plan for your tough conversation Being well prepared Get useful advice from your peers

Learning outcomes

Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool Creating clarity for your team by giving feedback Discuss cases of tough conversations at work Develop your own skills in both giving and receiving feedback How to create a culture of feedback in the workplace Module 2 – Communication tools for dealing with a tough conversation (2 hours) Understand the must-have tools for effective communication Listening techniques Questioning techniques Practice the skills of assertive communication Learn more about how to stick to facts rather than emotions Understand the power of not acting on assumptions Module 3 – 5 Steps to handling tough conversations (2 hours) Put together the tools form the first two modules in order to: Plan for your tough conversation Being well prepared Get useful advice from your peers

Speaker