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Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool Creating clarity for your team by giving feedback Discuss cases of tough conversations at work Develop your own skills in both giving and receiving feedback How to create a culture of feedback in the workplace Module 2 – Communication tools for dealing with a tough conversation (2 hours) Understand the must-have tools for effective communication Listening techniques Questioning techniques Practice the skills of assertive communication Learn more about how to stick to facts rather than emotions Understand the power of not acting on assumptions Module 3 – 5 Steps to handling tough conversations (2 hours) Put together the tools form the first two modules in order to: Plan for your tough conversation Being well prepared Get useful advice from your peers

Learning outcomes

Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool Creating clarity for your team by giving feedback Discuss cases of tough conversations at work Develop your own skills in both giving and receiving feedback How to create a culture of feedback in the workplace Module 2 – Communication tools for dealing with a tough conversation (2 hours) Understand the must-have tools for effective communication Listening techniques Questioning techniques Practice the skills of assertive communication Learn more about how to stick to facts rather than emotions Understand the power of not acting on assumptions Module 3 – 5 Steps to handling tough conversations (2 hours) Put together the tools form the first two modules in order to: Plan for your tough conversation Being well prepared Get useful advice from your peers

Further information 
Speaker

Maya Carson

Maya Carson: Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving. She is firm believer that workplace performance is enhanced by developing leadership and management competencies, and enjoys facilitating clients’ insights around interpersonal communication and emotional intelligence.

Maya Carson 

Effective Leadership Communication

Maya Carson
Tuesday 10th Sep 2024 - Tuesday 24th Sep 2024
11:00am - 1:00pm
Venue:
Prime Practice Online
Level 11, 151 Castlereagh Street
Region: Sydney Nsw 2000, Australia
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Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA