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Dealing with complaints at the front desk

Learning outcomes

Dealing with a patient who has an issue or complaint can be challenging. Front desk staff can play a crucial role in diffusing the situation if handled correctly. As potentially the first point of contact a patient has with your dental practice, knowing how to deal with these situations is an important skill. Hear about practical tips and tools you can use to manage these situations, and examples to showcase the right and wrong ways to do things.

Speaker

Dr Yoshi Ediriweera

Dr Yoshi Ediriweera graduated from The University of Otago in 1983, and has been in general practice in New Zealand and England since then. She was an ADA executive member for more than 10 years and was the president in 2010. Currently, she is working part time as an associate dentist as well as being the National Consumer Liaison Officer for NZDA. She is a founding member of The Smiles For The Pacific dental charity that provides training to upskill dentists in the Pacific, and has helped to establish and operate a treatment centre based in Lautoka, Fiji.

NZDA Conference 2024 - Team Day

Dealing with complaints at the front desk


Speaker:

Dr Yoshi Ediriweera

Saturday 24th Aug 2024
8:00am - 5:00pm
Venue: Te Pae Christchurch Convention Centre
188 Oxford Terrace
Christchurch Central City
Region: Canterbury
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Brought to you by New Zealand Dental Assoc.
NZDA House
1/195 Main Highway
Ellerslie, Auckland
1051
New Zealand

New Zealand Dental Assoc.
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