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Handling Emergencies

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Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.

Learning outcomes

In this course, we unveil a four-step process for accommodating patients seeking immediate attention, ensuring their dental needs are addressed promptly. Arm your Front Office Team with key communication tools, checklists, and resources to navigate emergency situations successfully. Topics Covered: - Understanding the objectives of emergency appointments - Taking control of emergency situations - Implementing a four-step process Enroll in Handling Emergencies and discover how to effectively handle emergency appointments.

Further information 
Speakers

Maya Carson Senior Coach, Consultant and Trainer

Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving.

Maya Carson 

Daleen Kupsch Coach, Consultant and Trainer

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about.

Daleen Kupsch 

Handling Emergencies


Speakers:

Maya Carson Senior Coach, Consultant and Trainer

Daleen Kupsch Coach, Consultant and Trainer

Thursday 6th Nov 2025
11:30am - 1:00pm
Venue: Prime Practice Live Online
11/151 Castlereagh Street
Sydney 2000
Region: Overseas
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Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA