Communication Webinar Series [2] Mastering Patient Communication - The Foundations of Trust

Tune into this webinar series which is designed to build on the communication skills crucial to everyday practice. The sessions will look at communication from different perspectives and catering to who you are speaking with. There will be chances to explore how to build clearer, more empathetic conversations with patients. Improved communication within the dental team will create smoother collaboration, and allow for personal growth and development. Together, these topics form a practical, skills‑focused programme that helps dentists communicate with greater clarity, confidence, and connection.

Learning outcomes

Delivering high-quality patient care relies not only on clinical skill and judgement but on how effectively we communicate and support patients to make informed decisions. This webinar will cover two of the building blocks of effective patient communication, which are building trust and understanding patient psychology. Building trust is not just demonstrating your competence. It is fundamentally about human connection. We will look at how, in the space of an appointment in a clinical setting, you can build trust and connection. Using an evidence-based model, we will look at how psychological threat influences patient behaviour. Understanding these triggers allows clinicians to build trust and communicate more effectively. We will also consider the most common communication mistakes that lead to confusion, hesitation and lower case acceptance. This webinar provides practical insights you can apply immediately and serves as an introduction to the full patient communication course for those wanting a clearer, more reliable way to engage with patients and support better long-term outcomes.

Speaker

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