Communication Webinar Series [1] De-escalation in a Dental Context

Tune into this webinar series which is designed to build on the communication skills crucial to everyday practice. The sessions will look at communication from different perspectives and catering to who you are speaking with. There will be chances to explore how to build clearer, more empathetic conversations with patients. Improved communication within the dental team will create smoother collaboration, and allow for personal growth and development. Together, these topics form a practical, skills‑focused programme that helps dentists communicate with greater clarity, confidence, and connection.

Learning outcomes

By the end of the webinar, participants will: — Understand the neurological underpinnings of the stress response system and know its relevance in escalated behaviour — Know how to present as ‘calm’ in situations that feel anything but calm — Be able to identify where someone is on the escalation cycle — Feel confident in what to do and what to avoid to de-escalate and/or prevent further escalation in a dental context

Speaker

Other events in this course