Skip to content
 

Searching for

 

Searching for

Strategic Conversations to Drive Patient Commitment

Cart 
  1. Home
  2. Courses & events
  3. Strategic Conversations to Drive Patient Commitment

Learn how to master patient conversations, increase treatment conversions, and create a seamless experience from treatment room to front desk, all while enhancing team communication for practice success.

Learning outcomes

By the end of this session, you will be able to: -Identify the key information required to hold effective strategic conversations. -Recognise how mindset influences the success and outcome of your conversations. -Apply principles of influence to strengthen your communication approach. Practise and refine conversations for treatment follow-ups, active maintenance, referrals, reviews, and handling marketing enquiries.

Further information 
Speakers

Maya Carson Senior Coach, Consultant and Trainer

Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving.

Maya Carson 

Daleen Kupsch Coach, Consultant and Trainer

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about.

Daleen Kupsch 

Strategic Conversations to Drive Patient Commitment


Speakers:

Maya Carson Senior Coach, Consultant and Trainer

Daleen Kupsch Coach, Consultant and Trainer

Tuesday 28th Apr 2026
1:30pm - 3:00pm
Venue: Prime Practice Live Online
11/151 Castlereagh Street
Sydney 2000
Region: Overseas
Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA