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Leadership Legacy and Growth

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- How leadership behaviours shape patient care and service outcomes - Ways to strengthen credibility and influence as a leader - Building a sustainable leadership brand for long-term growth

Learning outcomes

Virtual Classroom 1: A Leader’s Impact on the Patient Experience Connect leadership behaviours directly to patient satisfaction, use team alignment to improve service, create feedback loops to enhance care, and reflect on how you influence the patient journey. Virtual Classroom 2: Build Your Leadership Brand and Credibility Define your leadership brand, build credibility with consistency and communication, identify mentors, seek sponsors, and grow your professional network. Set career goals intentionally to shape long-term development.

Further information 
Speakers

Maya Carson Senior Coach, Consultant and Trainer

Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving.

Maya Carson 

Daleen Kupsch Coach, Consultant and Trainer

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about.

Daleen Kupsch 

Louise Howlett Coach, Consultant and Trainer

Louise has been a dedicated professional in the dental industry since 2000. Her supportive and insightful approach as a coach, consultant, and trainer enables dental teams to elevate patient care and service, fostering happier staff and thriving practices. Louise holds an International Coaching Federation Associate Certified Coach credential. She is also a certified LEGO® Serious Play® facilitator and Emotional Intelligence assessor, equipping her with diverse tools to inspire growth and success in the dental industry.

Louise Howlett 

Leadership Legacy and Growth


Speakers:

Maya Carson Senior Coach, Consultant and Trainer

Daleen Kupsch Coach, Consultant and Trainer

Louise Howlett Coach, Consultant and Trainer

Tuesday 23rd Jun 2026 - Tuesday 30th Jun 2026
1:00pm - 3:00pm
Venue: Prime Practice Live Online
11/151 Castlereagh Street
Sydney 2000
Region: Overseas
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Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA