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Dental Records, Consent, and Complaint Management

We owe it to our patients, and ourselves, to be the best practitioners we can be – and this goes beyond clinical expertise. In a world of information overload and competing demands on our time, it is often difficult to just get to the core facts of an issue without having to negotiate a large amount of unnecessary material.

Learning outcomes

• The legal and statutory environments applicable to dental practise • How to satisfy the expectations of the regulators regarding dental records by complying with the Health Records good practice principles of the AHPRA Code of Conduct • How to meet obligations with respect to privacy, confidentiality and security, as well as how to respond appropriately to requests for dental records • Considerations around the consent process – getting the terminology right, patient autonomy, capacity, documentation, the consequences of proceeding without consent

Further information 
Speaker

Dr Craig Brown Dentist

Dr Craig Brown graduated with a Bachelor of Dental Surgery (BDS) with Second Class Honours from the University of Sydney in 1986. He is a general dental practitioner and has been practising in Manly, Sydney, since 1988. Craig worked for ADA NSW Advisory Services on a part-time basis for over 10 years, firstly as a Peer Advisor and subsequently in a consultancy capacity.

Dr Craig Brown 

Dental Records, Consent, and Complaint Management


Speaker:

Dr Craig Brown Dentist

Friday 19th Jun 2026
9:00am - 4:30pm
Venue: Centre for Professional Development
Level 1, 1 Atchison Street
St Leonards
Region: Overseas
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Brought to you by ADA NSW Centre for Professional Development
Other events in this course

Dental Records, Consent, and Complaint Management


Speaker:
Dr Craig Brown Dentist
Friday 16th Oct 2026
Region: Overseas
View details