The Three Pillars of Building Trust, Lasting Loyalty and Optimal Patient Outcomes. Effective communication is the foundation of a successful dental practice. This workshop will equip you with the skills to build strong patient relationships, foster trust and enhance treatment acceptance. You’ll learn how to establish rapport from the first interaction, understand the psychological factors that influence patient decisions and overcome common communication barriers. Through practical strategies, you’ll gain confidence in presenting treatment options, and creating long-term patient loyalty.
The Three Pillars of Building Trust, Lasting Loyalty and Optimal Patient Outcomes. Learn how to build a deeper sense of trust and loyalty with your patients — Understand the psychology behind patient decision-making to build trust and guide better outcomes — Discover how to present treatment options in a clear and digestible manner — Confidently discuss treatment plans and cost — Equip your DA with the tools and skills needed to thrive in their role and support the patient experience.
Steven is an ICF trained coach who has coached dentists on leadership, personal development, business management strategies and effective communication since 2010. He is a vastly experienced trainer and facilitator, from one on one training to seminars and conferences. Steven draws on tools and models from the latest research in adult learning, business and psychology.
Chris founded Collective Dental in 2019 with the advice of five experienced dentists. Chris believes in the power of collaboration and that business can and should be enjoyable as well as successful. Chris studied Law and Commerce (Accounting) at Otago University and has worked as a lawyer, general counsel, and tax consultant. In 2014 he co-founded Dentex Healthcare Group in the UK, which became the fastest growing dental business in the UK.
