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Effective Leadership Communication

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Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool. Create clarity by giving feedback, discuss tough conversations, and build skills in giving and receiving feedback. Learn how to build a culture of feedback. Module 2 – Communication tools for tough conversations (2 hours) Gain tools for effective communication: listening, questioning, assertiveness. Stick to facts, avoid assumptions, and communicate clearly. Module 3 – 5 Steps to handling tough conversations (2 hours) Apply tools from earlier modules to plan, prepare, and get peer advice.

Learning outcomes

Module 1 – Giving and receiving feedback (2 hours) Understand why feedback is a critical leadership tool. Create clarity by giving feedback, discuss tough conversations, and build skills in giving and receiving feedback. Learn how to build a culture of feedback. Module 2 – Communication tools for tough conversations (2 hours) Gain tools for effective communication: listening, questioning, assertiveness. Stick to facts, avoid assumptions, and communicate clearly. Module 3 – 5 Steps to handling tough conversations (2 hours) Apply tools from earlier modules to plan, prepare, and get peer advice.

Further information 
Speakers

Maya Carson Senior Coach, Consultant and Trainer

Maya is a coach and trainer with a genuine interest in people. She has a particular interest in personality, and how this affects communication in the workplace. Prior to joining Prime Practice, Maya worked in the Public Health sector and as a University Educator. Maya also applied her skills in the corporate arena with major clients including QANTAS, IAG and Symantec. Maya works with individuals and teams to develop and optimise skills, whilst challenging habitual patterns of thinking and behaving.

Maya Carson 

Daleen Kupsch Coach, Consultant and Trainer

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about.

Daleen Kupsch 

Louise Howlett Coach, Consultant and Trainer

Louise has been a dedicated professional in the dental industry since 2000. Her supportive and insightful approach as a coach, consultant, and trainer enables dental teams to elevate patient care and service, fostering happier staff and thriving practices. Louise holds an International Coaching Federation Associate Certified Coach credential. She is also a certified LEGO® Serious Play® facilitator and Emotional Intelligence assessor, equipping her with diverse tools to inspire growth and success in the dental industry.

Louise Howlett 

Effective Leadership Communication


Speakers:

Maya Carson Senior Coach, Consultant and Trainer

Daleen Kupsch Coach, Consultant and Trainer

Louise Howlett Coach, Consultant and Trainer

Thursday 1st Jan 2026 - Thursday 15th Jan 2026
6:00am - 8:00am
Venue: Prime Practice Live Online
11/151 Castlereagh Street
Sydney 2000
Region: Overseas
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Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA