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A Practical Approach to Navigating the Dento-Legal Environment We owe it to our patients, and ourselves, to be the best practitioners we can be - and this goes beyond clinical expertise. In a world of information overload and competing demands on our time, it is often difficult to just get to the core facts of an issue without having to negotiate a large amount of unnecessary material. This course is designed to resolve that for participants by drawing on the presenter's experience and distilling, in a single day, the most important considerations for dental practitioners regarding dental records, consent and complaint management. Being aware of our obligations and how to meet them, as well as identifying the strategies and tools to minimise risk, are key to a satisfying professional career. This is a day to clear up any confusion, be reassured by what you are already doing well and learn what needs to be done to address any areas requiring your attention.

Learning outcomes

• The legal and statutory environments applicable to dental practise • How to satisfy the expectations of the regulators regarding dental records by complying with the Health Records good practice principles of the AHPRA Code of Conduct • How to meet obligations with respect to privacy, confidentiality and security, as well as how to respond appropriately to requests for dental records • Considerations around the consent process - getting the terminology right, patient autonomy, capacity, documentation, the consequences of proceeding without consent • Why people complain, strategies to put in place to reduce risk, how to manage the dissatisfied patient, dealing effectively with the dilemma of ceasing to treat


Dr Craig Brown graduated with a Bachelor of Dental Surgery (BDS) with Second Class Honours from the University of Sydney in 1986. He is a general dental practitioner and has been running his own two-dentist practice in Manly, Sydney, since 1988. Craig worked for ADA NSW Advisory Services on a part-time basis for over 10 years, firstly as a Peer Advisor and subsequently in a consultancy capacity. He has held an appointment as Adjunct Lecturer in the School of Dentistry and Health Sciences at Charles Sturt University and was admitted as a Fellow of both the Academy of Dentistry International and the Pierre Fauchard Academy in 2015 and the International College of Dentists in 2021. Craig has had numerous articles on dento-legal matters published in The NSW Dentist and the Guild Insurance Annual Dento-Legal Review and currently provides individually-developed one-on-one educational programs to practitioners to enable them to meet specific regulatory requirements. He has presented widely within NSW and the ACT and at the FDI World Dental Congress. Craig was the recipient of the ADA NSW Award of Merit in 2021. 

Dental Records, Consent and Complaint Management
Friday 28th Mar 2025
9:00am - 4:30pm
Venue: ADA NSW Centre for Professional Development
1 Atchison St
Region: Overseas
Brought to you by ADA NSW Centre for Professional Development