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Develop your practical skills in effective communication for optimal clinical outcomes Effective communication is essential for success in clinical practice. Dental practitioners are bound by National Law to deliver Patient-Centred Care, which includes involving our patients in a shared decision-making process, and these principals are highlighted in the updated Dental Board Code of Conduct. This full-day interactive hands-on course will develop your communication skills and help to mitigate risk, reduce complaints, deliver more effective clinical and financial consent, reduce stress, overcome objections, handle difficult conversations, enhance your case presentation skills, increase your treatment acceptance rates, and ultimately lead to better clinical outcomes for you and your patients. Join this specially designed course and discover several effective communication strategies to better deliver complex treatment plans using jargon free language and increase your treatment acceptance rates. In addition, discover how clinical photography is a critical component of a successful clinical practice and communication to your patients. You will experience a practical hands-on training using a Clincam camera, that you will be able to keep and help elevate your case presentation. Further details below. This course is ideal for 0-10 years of clinical experience, students, ADC practitioners and the whole dental team.

Learning outcomes

Understand your obligations under National Law Learn how to effectively develop trust and rapport with patients Explore how needs and wants impact patient choices in dentistry Discover how ambivalence affects patients and what you can do to overcome it Learn how to structure your new patient examinations to reduce stress, improve outcomes and case acceptance Learn how to effectively deliver diagnosis and treatment options without using jargon or confusing your patients Develop strategies for overcoming objections and handling difficult conversations Learn about option talk and risk talk when obtaining consent Learn how to talk about money with confidence

Further information 

Dr Rakesh Jivan

Dr Rakesh Jivan graduated from the University of Birmingham, UK in 2000 and completed further studies in restorative dentistry at the Eastman Dental Institute, London. With over 20 years’ of experience in general practice, he has owned and operated multi-chair private practices in the UK and Australia. For over 10 years, he was a key opinion leader for 3M ESPE developing a passion for education, teaching and lifelong learning. He has previously held the position of Clinical Director for Education at Pacific Smiles Group developing educational programs supporting over 700 dental practitioners in the group including their flagship Insight Graduate Program. He regularly delivers face to face training programs in a variety of topics including communication skills, record keeping, consent and the National Law. He is currently the Education Director and General Manager of DentalEDU and Anatomic4D developing comprehensive hands-on and online educational programs for dental practitioners within Australia.

Dr Rakesh Jivan 

Communicating for Success

Dr Rakesh Jivan
Thursday 27th Jun 2024
8:30am - 5:30pm
Centre for Professional Development
1 Atchison Street
Region: St Leonards
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Brought to you by ADA NSW Centre for Professional Development