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Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: - Create a better first experience for a new patient - Increase the conversion of calls into appointments - Create confidence in the patients and the team''Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to: - Increase appointment conversions - Improve first impressions for new patients - Build patient and team confidence - Reduce cancellations and missed appointments - Boost referrals Led by Prime Practice experts with over 30 years of experience, this 2-hour workshop covers: - Establishing clear protocols for new patient calls - Building trust over the phone with 3 key strategies - Effective handling of difficult questions and objections - Converting telephone inquiries into loyal patients - Decrease the number of unanswered calls - Gather the right information - Influence patients without them feeling pressured - Ensure every call reflects the professionalism and care of your practice. Enroll in Best Practice Phone Skills and optimise your patient experience.

Learning outcomes

Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: - Create a better first experience for a new patient - Increase the conversion of calls into appointments - Create confidence in the patients and the team''Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to: - Increase appointment conversions - Improve first impressions for new patients - Build patient and team confidence - Reduce cancellations and missed appointments - Boost referrals Led by Prime Practice experts with over 30 years of experience, this 2-hour workshop covers: - Establishing clear protocols for new patient calls - Building trust over the phone with 3 key strategies - Effective handling of difficult questions and objections - Converting telephone inquiries into loyal patients - Decrease the number of unanswered calls - Gather the right information - Influence patients without them feeling pressured - Ensure every call reflects the professionalism and care of your practice. Enroll in Best Practice Phone Skills and optimise your patient experience.

Speakers

Daleen Kupsch

Daleen’s passion for dentistry started when she was still in high school when she began working as a dental assistant for her local family dentist. Her love for the profession only grew from there and she has spent 20+ years working in various roles, from clinical chairside to practice management and team-based training and development for practices. After 17 years living in New York including 5 years working as a coach for a Dental Practice Management company, Daleen has relocated back to Sydney but stayed in the industry she’s so passionate about. She knows that it truly takes a team to create a successful dental practice and is dedicated to supporting dentists and their teams towards transformational change for a deeper level of leadership, team cohesiveness and sustainable results. Daleen is thrilled to be a part of Prime Practice so she can continue to live in her purpose of creating happy and empowered dental teams who are consistently elevating the face of dentistry and the overall health of their patients.

Louise Howlett

Louise started her career as a Dental Assistant in 2000 and over the next twenty-one year’s held roles as Front Office Coordinator, Front Office Manager and Practice Administrator in Brisbane and London. Over this period, she worked at several practices that utilised Prime Practices services and was impressed by the positive change that occurred for both patients and teams. In 2021, Louise combined her knowledge of Dentistry and the Prime Practice systems with her passion for helping and empowering individuals and joined the team as our Practice Manager (PM) Community Manager. Through the PM Programs, Louise facilitates a community for PM’s to connect, as well as provides support and resources designed exclusively to help Practice Managers lead their practices to success. Louise also provides practices with onsite and virtual consulting and coaching services, assisting teams to provide their patients with the highest quality of service and care.

Best Practice Phone Skills

Daleen Kupsch
Louise Howlett
Tuesday 6th Aug 2024
10:00am - 12:30pm
Venue: Prime Practice Live Online
11/151 Castlereagh St
Sydney 2000
Region: Overseas
Brought to you by Prime Practice
Level 11
151 Castlereagh Street
Sydney, NSW
2000
AUSTRALIA

Other events in this course

Best Practice Phone Skills

Daleen Kupsch
Louise Howlett
Wednesday 13th Nov 2024
Region: Overseas
View details