Alert Level 1

Updated 22 April 2021

As per the MoH & DCNZ Guidelines for oral health services at COVID-19 Alert Level 1

During COVID-19 Alert Level 1, the low and high risk classification for patients continues. Overseas travellers from countries the government considers low risk, due to no widespread community transmission, are allowed into New Zealand without the need to quarantine. When determining the risk classification for these travellers as patients, they are to be considered in the same way as patients living in New Zealand. The risk assessment has been updated to reflect this.

The focus remains on those who work in industries in direct contact with overseas travellers not covered by the quarantine exemption (such as crew on international aircrafts or shipping vessels, staff at customs, immigration and quarantine/isolation facilities). The risk assessment questions for oral health services are detailed on the next page (page 3).

You can provide routine dental care and urgent or emergency dental care for those patients who fall into the low risk category.

You can provide only urgent or emergency care for patients who fall into the high risk category.

Notice in practices  

As per MoH & DCNZ Guidelines practices should post visual alerts (e.g. signs, posters) at the entrance and in strategic places (e.g. waiting areas, elevators) to provide patients and health care practitioners with instructions (in appropriate languages) about hand hygiene, respiratory hygiene, and cough etiquette.

Automated appointment reminders

Dentists with an ability to schedule automated appointment reminders should consider sending the following (or similar) to your patients. Template COVID-19 patient advice notice

Phone appointment responses

Dentists who remind patients of upcoming appointments by phone, should consider what advice is being given to patients and may wish to provide similar information as that written in the above template. 

Face masks and PPE continuity

A number of PPE providers have approached the Association. We make no representations as to the value or quality of product, but feel it is helpful for a list of PPE providers’ contact details to be supplied to members who are urgently seeking PPE. Members are responsible for ensuring PPE complies with MoH & DCNZ Guidelines.

Organisation Name Email Phone
Aluro Healthcare NZ LTD Mark O’Brien

 [email protected] 

 visit website

09 477 0285

0800 800 085

Amtech Lauren Reid

 [email protected]
 [email protected]

0800 268 324 

Archer Medical   Brad Don [email protected] 0800 663 272
Bryant West Brendan Jackson  [email protected] 021 341 272
CommonHealth NZ Ltd Matt Mckenna  [email protected] 029 982 2227
Construction Plastics Limited Richard Vickers  [email protected] 09 444 2260 
Dental Health Tech Chow Zheng or Ashlee Huang

[email protected]

021 046 9776


022 071 0228

DRC NZ Adrienne Renton  [email protected]

0800 372972 or

021 414 104
Dr Jacqui Allen    [email protected]  09 522 2226 

Eclipse Pharmacuetical Wholesaler and 

Lahoods Chemist

Mark La Hood  [email protected]

03 208 6378 


021 446 277

Etailer Ltd Doug Chetwynd  [email protected] 021 997 735
Gilmac New Zealand Ltd Ross & Jan Cruden

 [email protected] 
 [email protected]

06 356 6254
Glenavon Pharmacy Maureen Mishriki  [email protected] 022 2255 225
Global Design Medical

Tayla Canter or Anna Ongley

 [email protected]

 [email protected]

021 0253 2095 or

0800 437 8326

Global Velocity Group Emma Green

[email protected]

Visit website

027 550 4065

0800 504 063

Goldfern Mobility Callum Vining  [email protected] 0800 100 971
Henry Schein NZ Keeley McHugh

 [email protected]
 [email protected]

0800 808 555
Imex Medical Ltd Bryce Filleul  [email protected] 09 280 3936
Jaedon Safety Manufacturing Tracy Foard  [email protected]

021 190 4690 

09 263 4566

Leedsafe Ltd

South Island sales - Casey Rutledge

North Island sales - Lucy Burch

 [email protected]


 [email protected]

03 961 1690


03 961 1696

Metalform (PPE face Shields) Robbie McNair  [email protected] 06 374 7043
MQTooling Ltd Phil Mitchell  [email protected] 021 610 909
My Supplements Group Miguel Faria

[email protected]

[email protected]

020 4179 2415

NXP (National Xpress Products)

Proudly 100% Kiwi Owned & Operated!

Formerly Winc | Staples

Dion Neill [email protected] 0800 800 547

NZ Survivor

Security Alert Wellington

Michael Mathieson  [email protected]

0800 732 258

027 457 5509

Oraltec Christine Bell  [email protected] 09 478 2229
PGL Limited Mansung Kim  [email protected]

027 343 9493

PLASMED NZ  Rosa Stackhouse-Miller  [email protected]

021 992 068

0800 768 773

Qualimax Limited (trading as Crazy Sales) Daniel Yuen  [email protected] 021 0817 1299 
SurfaceSafe (Hand and Surface sanitizer) 

Bennet Lee

Discount code for NZDA members: NZDA10

 [email protected] 027 788 9924
The Safety Warehouse Ethan Harvey [email protected] 027 331 0306
Vendella International Vickie Brodie  [email protected] 0800 836 335
Wellfit Limited Jaya Soma  [email protected] 09 375 7000 or 021 162 1270


Access an Amtech order form here
We have a full range of PPE and infection control products in stock


PPE product list
Overshoes – ex stock
Hair covers – ex stock
Impervious white apron – ex stock
Large plastic patient bib – ex stock
KN95 masks – ex stock
Face shields – ex stock
New style face shields – ex stock
Instrument reprocessing gloves – ex stock
Latex gloves – ex stock
Nitrile gloves – ex stock
Level 2 earloop masks – ex stock
Non contact thermometer – ex stock

Disinfection productsAlcogel hand sanitiser – ex stock
Hygiene liquid soap – ex stock
Foam 2 alcohol free cleaning and disinfection wipes  
Alcohol free cleaning and disinfection spray for surface wiping – ex stock
70% ethanol disinfection spray can – ex stock
1% hydrogen peroxide Preprocedural rinse solution – ex stock
Micro 10 Enzyme 2 for cleaning and disinfecting instruments – ex stock
Impresafe for disinfecting impressions – ex stock
Listerine for preprocedural rinsing – ex stock
Barrier film – ex stock
Autoclave pouches – ex stock

For more information please visit their website.


ShieldsUp started in response to the outcry of medical & emergency staff across the country facing the COVID-19 pandemic. They put their own health at risk to help protect others, often without adequate personal protective equipment. We are now a community of over 500 volunteers, 3D printing and manufacturing face shields for our medical and emergency heroes at the forefront of this awful pandemic. We have doctors, sterilisation specialists, engineers, as well as 3D printing experts on our team. We are also consulting with our medical community to ensure the design is appropriate and fit for purpose. For more information about our face shields, or if you would like to request them for your practice, you can do so on our website - we are humbled to be able to help you in our own small way and are grateful for the work that you continue to do. ShieldsUp, offering protection to Kiwi’s against COVID-19.

ShieldsUp are now able to offer a purpose built dental shield, based on feedback we have received from dentists. This version differs from our standard model in that it sits further from the face, accommodating loupes and other equipment.

Orders can be made via our website. For further design modifications or input, please contact Aida Rasmussen on 0211018160 or [email protected]

27 March 2020
NZDA is currently working on sourcing and/or having made available the necessary PPE for dentists to be able to provide emergency treatment to patients. To date, we have referred a number of opportunities to the Dental Industry as they have the skills to assess the validity and compliance of product. 

Be careful of scammers and fake product that are emerging. 

The bottomline is you need to be certain the safety gear you are using is not fake and that it meets the required standard.

16 March 2020
Dental Council has advised their position is that oral health practitioners must adhere to the minimum standards for IPC when treating a patient. Dental Council COVID-19 guidance to oral health practitioners. NZDA continues to seek additional security and/or alternative supply. 

12 March 2020
Following confirmation by Dental Council that they will not be amending the Practice Standard regarding the wearing of face masks, NZDA has written to Minister of Health, Hon David Clark. Read NZDA's letter to the Minister of Health

For clarity, and convenience, the DCNZ requirements regarding wearing of face masks are located on page 14 of the Dental Council Infection Prevention and Control Practice Standard

10 March 2020
NZDA sought guidance from Dental Council regarding face masks and what if any amendment can be made to requirements regarding the wearing of face masks. We hoped the reply would also outlines continuity plans from Dental Council and Ministry of Health to ensure patient care, in the event of dental practices needing to temporarily close.

Government and industry response
The Australian Government announced securing an additional 54 million face masks for the National Medical Stockpile.  We are awaiting a response from Ministry of Health regarding access for dentists to the New Zealand stockpile. 

Depending on the nature of the responses from Dental Council and the Ministry of Health we will then assess contacting the Minister of Health regarding this issue, directly.

The Dental Industry Group is providing regular updates and working with NZDA on these matters. 

Ministry of Health

As we have previously advised and continue to advise, members should regularly review Ministry of Health advice which is constantly being updated here. There is useful information here for health professionals.